Privacy Policy
1. Introduction:
This privacy policy outlines how Cubb Ltd ("we," "us," or "our") collects, uses, and protects any personal information you provide when using the Cubb website. We are committed to safeguarding your privacy and ensuring that your personal data is protected.
2. Company Information
Cubb Ltd is registered and trades from Heathfield Farm, Plodder Lane, Bolton BL5 1AN, and is registered in England under company number 15556795. The person responsible for ensuring your data protection rights is reachable at info@cubbdirect.com.
3. Information We Collect
We collect and process personal data to fulfill our legal, statutory, and contractual obligations and to provide you with our products and services. We do not collect unnecessary personal data and process information only as specified in this policy. The personal data we collect includes:
Name
Business or Home Address
Email Address
Telephone Number
Mobile Number
Order History
We collect this information when you:
Contact us via post, email, or telephone.
Place an order for products or services on our website.
Complete an online contact form.
Participate in marketing promotions, and sign-up forms.
Register to use an online account to access your order history.
Contact us offline (e.g., via telephone, email, or post).
Visit or browse our website
4. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
Contractual Necessity: To perform the contract we have with you.
Legal Obligations: To comply with legal requirements (e.g., business accounting and tax purposes).
Consent: For specific purposes where you have provided consent, which you can withdraw at any time.
Legitimate Interests: For purposes such as marketing and customer feedback, provided these interests do not override your rights.
5. Your Rights
You have the following rights regarding your personal data:
Access: Request details of the personal data we hold about you.
Correction: Ask us to correct any incomplete or inaccurate data.
Erasure: Request the deletion of your personal data.
Restriction: Restrict the processing of your personal data.
Objection: Object to direct marketing or automated decision-making.
Portability: Request a copy of your data in a structured, machine-readable format.
We may verify your identity before acting on these requests to ensure your data is protected.
6. Sharing and Disclosing Your Personal Data
We do not share your personal data without your consent, except as necessary for our business functions or as required by law. We use third-party processors for specific services, who act on our behalf and comply with data protection laws. These include:
Google: Analytics and advertising services.
Hostinger: Customer support software.
Meta (Facebook Inc.): Marketing and retargeting services.
Stripe: Payment processing
7. Data Security
We take data security seriously and implement multiple layers of protection, including:
Secure website hosting
Anti-virus and firewall protections
Malware protections
SSL certificates
Secure passwords
Website Application Firewall (WAF)
8. Data Retention
We retain personal data only as long as necessary to fulfill our obligations. Under UK tax law, we must keep basic personal data for a minimum of six years. After this period, data will be securely destroyed.
9. Lodging a Complaint
If you have concerns about our data processing, you can contact us at info@cubbdirect.com so we can help.
You can also lodge a complaint with the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, SK9 5AF 0303 123 1113
10. Use of Cookies
We use cookies essential for the normal functioning of our website, including:
Online checkout
Contact form
Website security
Under GDPR, you can control cookies through your browser settings. We do not use non-essential cookies for advertising, analytics, or social media.
11. Changes to This Policy
We may update this policy periodically. Please check this page occasionally to ensure you are aware of any changes.
For any further questions or concerns about this privacy policy, please contact us at info@cubbdirect.com.
This policy ensures compliance with GDPR and UK data protection laws, outlining the key aspects of data collection, processing, and user rights.