Customer Service and Returns Policy

We strive to ensure complete satisfaction with our products. If you experience any issues with your machine, please contact us immediately at 01204 279659. We are typically able to resolve issues quickly and efficiently.

Return Policy

Important Safety Information: For the safety of our couriers and staff, items containing fuel and oil must be drained before return. Failure to do so will result in the return being rejected due to fire and injury risks.

Order Cancellation: You may cancel your order on the day of purchase by calling us before 2pm to prevent shipment.

Change of Mind (New and Unused Items): You can return new, unused items in their original unopened packaging within 14 days of delivery. The machine will be inspected upon return before issuing a refund and you will be responsible for return costs.

Received Damaged: If your parcel is damaged upon receipt, note this with the delivery person and contact us immediately. Photographic evidence of the damage and packaging is required. Report transit damage within 24 hours to facilitate a claim with the courier. We will arrange for collection and replacement or refund.

Faulty Items: For any return requests or inquiries, please contact us at 01204 279659. We are happy to assist you.